Refund policy

Returns & Refund Policy

Effective Date: July 28, 2026

At Word & Seed, we want you to be confident in your purchase. If something isn't right, we're here to help. Please review this Returns & Refund Policy before requesting a return or refund.

Return Window

Eligible physical products may be returned within 14 calendar days of the date your order is marked as delivered by the shipping carrier.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Include all original packaging, inserts, and accessories (if applicable).

  • Be free from writing, markings, damage, or signs of use.

  • Be accompanied by proof of purchase or your order number.

Items returned without first contacting us and receiving return authorization and instructions will not be accepted.

How to Request a Return

To request a return, please email contact@wordandseed.com within 14 calendar days of the date your order is marked as delivered by the shipping carrier.

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

If your return is approved, we will provide instructions for returning your item.

Return Mailing Address

Word & Seed
P.O. Box 18699
Cleveland Heights, OH 44118

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of our error, including:

  • You received the wrong item.

  • Your item arrived damaged.

  • Your item arrived defective.

Original shipping charges are non-refundable.

For your protection, we recommend using a trackable shipping service, as Word & Seed is not responsible for returned packages lost in transit.

Order Cancellations

Orders may be canceled for a full refund before they have shipped.

Once an order has shipped, shipping charges are non-refundable. If you no longer wish to keep your order after it has shipped, you may request a return in accordance with this policy once the package has been delivered.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, you must contact us within 3 calendar days of the date your package is marked as delivered by the shipping carrier.

Please email contact@wordandseed.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product.

  • Clear photographs of the shipping box and packaging.

Failure to notify us within this timeframe may result in your claim being denied.

If your claim is approved, we will, at our discretion, replace the item or issue a refund.

Non-Returnable & Non-Refundable Items

The following items are final sale and are not eligible for returns or refunds:

  • Digital downloads

  • Digital Bible studies

  • Digital journals

  • Printable resources

  • Online courses

  • Memberships or subscription content

  • Personalized or custom-made products

  • Sale or clearance items

  • Gift cards

Because digital products are delivered immediately and cannot be returned, all digital product sales are final.

Access to online courses, digital classes, memberships, or other digital learning materials is also non-refundable once access has been granted.

Books, Journals & Printed Resources

Books, journals, study guides, planners, and other printed resources may only be returned if they are:

  • Unused

  • Unwritten in

  • Unhighlighted

  • Free of bent pages, tears, stains, or other damage

  • Returned within the required return window

Any item showing evidence of use—including writing, highlighting, folded pages, torn pages, stains, water damage, or other wear—is not eligible for a refund.

Items that are sealed in shrink wrap or other tamper-evident packaging must be returned unopened and with the seal fully intact to be eligible for a refund.

Candles

Candles may only be returned if they are:

  • Unused

  • Unlit

  • In their original packaging

  • Returned within the required return window

Candles that have been burned, used, damaged after delivery, or altered in any way are not eligible for a refund.

Refunds

Refunds will be issued only after the returned item has been received and inspected by Word & Seed to confirm it meets the eligibility requirements outlined in this policy.

Once your return has been approved, your refund will be issued to your original payment method.

Original shipping charges are non-refundable.

Please allow up to 10 business days for your financial institution or credit card provider to process and post your refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact contact@wordandseed.com.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect or incomplete shipping address is provided and the package is returned to us, the customer will be responsible for any additional shipping charges required to resend the order.

Refused or Undeliverable Packages

If a package is refused by the customer or returned to us as undeliverable, any refund issued will exclude:

  • Original shipping charges

  • Return shipping charges assessed by the shipping carrier

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen after delivery, please contact the shipping carrier to file a claim. We are happy to provide tracking information or other documentation needed to assist with your claim.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional consumer rights, including the right to cancel or return eligible physical goods within 14 days in accordance with applicable law.

This right does not apply to digital products that have been downloaded or accessed, personalized items, or other products excluded by applicable law.

Contact Us

If you have any questions about this Returns & Refund Policy or would like to request a return, please contact us.

Email: contact@wordandseed.com

Mailing Address:
Word & Seed
P.O. Box 18699
Cleveland Heights, OH 44118

We encourage customers to carefully review product descriptions, sample pages, and available previews before placing an order. If you have questions about whether a resource is right for you, we'd be happy to help before you make your purchase.